Refund Policy

Last updated: October 21, 2026

At EverMount Wear, customer satisfaction is important to us. We aim to make our refund process clear, fair, and straightforward.

This Refund Policy explains how refunds are handled for eligible returns, canceled orders, damaged or defective items, and other applicable circumstances.

1. Refund Eligibility

Refunds may be issued under the following circumstances:

• Items returned in accordance with our 30-day Return Policy.

• Orders canceled before shipment, where cancellation is possible.

• Items that arrive damaged, defective, or significantly different from their description.

• Orders that cannot be fulfilled or delivered and qualify for a refund.

• Any other circumstances where a refund is required by applicable law.

For detailed return eligibility requirements, please refer to our Return Policy.

2. Refund Processing Time

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method within 7 business days of receiving the returned item.

You will receive an email confirmation once your refund has been processed.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Where applicable law requires a shorter processing period, the legally required timeframe will apply.

3. Refund Method

All approved refunds will be issued to the original payment method used at checkout.

We do not replace monetary refunds with store credit unless you specifically agree to this arrangement.

If the original payment method is no longer available, please contact our customer support team so we can arrange an appropriate alternative.

4. Refund Amount & Deductions

For eligible returns, we will refund the actual purchase price paid for the returned item, including applicable refundable taxes.

Please note the following conditions:

• Return Shipping Costs: Customers are responsible for return shipping costs when returning an item due to a change of mind, personal preference, or incorrect size selection.

• Original Shipping Costs: Any original shipping charges are non-refundable for change-of-mind returns, unless otherwise required by applicable law.

• Return Labels: We do not charge additional return label fees. Customers arrange and pay for their own return shipping unless we agree otherwise.

• Restocking Fees: We do not charge restocking fees.

• Discounted Items: Refunds are based on the actual discounted price paid for the returned item.

• Promotional Orders: For partial returns involving bundles or multi-item promotions, refunds are based on the discounted price originally allocated to the returned item. We do not retroactively recalculate discounts on items you keep.

If your order qualified for free shipping, no original shipping costs will be deducted from your refund.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@evermountwear.com.

Include your order number, a brief description of the issue, and photographs if available.

Once we have reviewed your request, we will offer an appropriate resolution, which may include:

• A replacement item at no additional cost.

• A full or partial refund, as appropriate.

• Another mutually agreed solution.

For verified seller errors or defective products, we will cover reasonable return shipping costs where a return is required.

Your statutory consumer rights remain unaffected.

6. Canceled or Unfulfilled Orders

If you wish to cancel an order, please contact us as soon as possible at info@evermountwear.com.

We will attempt to cancel your order before shipment. However, cancellations cannot be guaranteed once an order has entered the shipping process.

If your order has already shipped, you may request a return in accordance with our Return Policy.

If we cancel an order because an item is unavailable or cannot be fulfilled, you will receive a refund for the canceled item and any associated refundable charges.

Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, refunds for qualifying canceled or unshipped orders will be issued within the legally required timeframe, generally within 7 working days for ordinary payment methods.

7. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the issue with the shipping carrier and review the tracking information.

Depending on the circumstances, we may arrange a replacement or provide an appropriate refund.

If your package is confirmed lost in transit, we will provide a suitable resolution in accordance with applicable law.

8. Refunds for Sale Items

Items purchased during promotional events, seasonal sales, or with discount codes may be eligible for refunds under the same return conditions as regularly priced products, unless a lawful exception was clearly disclosed before purchase.

Refunds for discounted products will be calculated based on the amount actually paid.

9. Payment Disputes

If you believe there is an issue with a payment or refund, we encourage you to contact us so we can help resolve the matter.

You also retain the right to contact your payment provider or initiate a payment dispute in accordance with its terms and applicable law.

Contacting us first is not required to exercise those rights.

10. Contact Information

If you have any questions about refunds, please contact our customer support team.

EverMount Wear

Email: info@evermountwear.com

Support Hours: Monday – Sunday (7 days a week)

Response Time: Within 24 hours

When contacting us, please include your order number and any relevant return tracking information so we can assist you efficiently.

We are committed to providing a fair and transparent shopping experience.