Return Policy

Last updated: October 21, 2026

At EverMount Wear, your satisfaction is important to us. We want you to feel confident shopping with us, which is why we offer a straightforward 30-day return policy.

1. Return Window

We offer a 30-day return policy, meaning you have 30 calendar days after receiving your order to request a return.

Once you receive our return instructions, please ship your return within 14 calendar days.

These conditions do not limit your legal rights regarding defective, damaged, incorrect, or materially misdescribed products.

2. Return Eligibility

To qualify for a standard change-of-mind return, your item must be:

• Unworn, except for a reasonable indoor try-on.

• Unwashed and unused.

• Free from stains, odors, alterations, and customer-caused damage.

• Returned with original tags attached.

• Accompanied by proof of purchase or a valid order number.

Please include the original packaging where reasonably possible.

These conditions do not prevent valid claims concerning defective or incorrect products.

3. How to Request a Return

Step 1: Contact Us

Email info@evermountwear.com with your order number and the item you wish to return.

Step 2: Receive Return Instructions

Our customer support team will respond within 24 hours, seven days a week, and provide the appropriate return instructions and shipping address.

Step 3: Prepare Your Return

Securely package your item to prevent damage during transit.

Step 4: Ship Your Return

Send your package to the designated return facility within 14 calendar days of receiving our instructions.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been processed.

Please contact us before returning an item to ensure it reaches the correct facility. This instruction does not restrict mandatory consumer rights.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs.

This includes returns due to changing your mind, selecting the wrong size or color, or personal preference.

Return shipping costs depend on the carrier, package dimensions, shipping method, and return destination.

International returns may require additional shipping costs or customs documentation. Any applicable international return shipping arrangements and estimated costs should be confirmed before purchase.

Restocking Fees: None.

For damaged, defective, or incorrect items attributable to EverMount Wear, we will provide an appropriate remedy at no additional cost, including return shipping where necessary.

5. Non-Returnable Items

Items worn beyond a reasonable indoor try-on, washed, altered, or damaged by the customer may be ineligible for standard change-of-mind returns.

Sale and discounted products remain eligible under our standard return conditions unless a lawful final-sale restriction was clearly disclosed before purchase.

Mandatory consumer rights remain unaffected.

6. Exchanges

We do not currently offer direct exchanges for different sizes, colors, or styles.

If you would like a different item, please return your original purchase in accordance with this policy and place a new order.

Return shipping costs for standard change-of-mind returns are the customer's responsibility.

7. Return Inspection and Refunds

Once your returned item arrives, we will inspect it to confirm eligibility.

Approved refunds will be issued to the original payment method within 7 business days after receiving the returned item, unless a shorter deadline applies by law.

You will receive an email confirmation once your refund has been processed.

Your bank or payment provider may require additional time to reflect the refund.

Refunds are calculated based on the actual purchase price paid, including applicable refundable taxes.

Original shipping charges are non-refundable for standard change-of-mind returns unless required by applicable law.

We do not charge restocking fees.

For more information, please review our Refund Policy.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Email info@evermountwear.com with your order number, a brief description, and photographs if available.

Our team will review your request and offer an appropriate resolution, which may include a replacement, refund, or another legally required remedy.

Prompt reporting helps us assist you but does not limit your statutory rights.

9. Lost or Missing Returns

We recommend using a trackable shipping service and retaining your shipping receipt.

If a return is delayed or lost during transit, please contact the carrier and notify our customer support team.

We will assist where reasonably possible. Responsibility for lost returns is determined according to the applicable shipping arrangements and consumer protection laws.

10. Contact Information

For questions about returns, exchanges, or refunds, please contact:

EverMount Wear

Email: info@evermountwear.com
Support Hours: Monday – Sunday (7 days a week)
Response Time: Within 24 hours

Please include your order number so we can assist you efficiently.

We appreciate your trust in EverMount Wear.